Our Healing Partnership

Trust and clarity form the foundation of our work together. While legal details aren't the most exciting part of our journey, they help create a safe container for the healing process. I've outlined how we'll work together and how I'll protect your privacy in plain, straightforward language below.

Please take a moment to read through these details—they're designed to ensure our therapeutic relationship remains clear, respectful, and focused on your wellbeing.

Terms & Conditions

Effective Date: May 2025

Welcome to Muscle Mind Medicine. By booking or attending a session, you agree to the following Terms and Conditions, which ensure a respectful, ethical, and professional experience for all clients.

Bookings, Cancellations & Refunds

I understand that life happens, but I ask that you please respect the time I've reserved for you:

  • Please provide at least 24 hours' notice to cancel or reschedule your appointment

  • Cancellations with less than 24 hours' notice may incur a 50% cancellation fee

  • No-shows will be charged the full session fee

  • You'll receive a reminder message 2 days before your appointment

  • I always approach emergencies with compassion and understanding

Payment & Rebates

  • Payment is required at the time of your appointment

  • HICAPS is available for processing private health fund rebates on the spot (if eligible)

  • I can provide receipts if you're claiming rebates manually

Professional Boundaries

As a Remedial Massage Therapist and Holistic Kinesiologist, my scope of practice means I do not:

  • Diagnose medical conditions

  • Prescribe medication or treatments

  • Perform spinal adjustments or manipulations

  • Treat serious or undiagnosed injuries without medical clearance

  • Offer medical advice outside my qualifications

If you're unsure whether my treatment is suitable for your condition, please consult your healthcare provider first.

Your Safety & My Responsibility

While I take all possible care during treatment, I cannot be held liable for:

  • Complications from undisclosed pre-existing conditions

  • Outcomes that differ from expectations

  • Misunderstood or misapplied advice outside our sessions

Professional Standards

I adhere to the ethical guidelines set by Massage & Myotherapy Australia and uphold the highest standards of professional practice in all my work.

Mutual Respect

Our therapeutic relationship is built on trust:

  • All interactions will be respectful and appropriate

  • Any form of misconduct will result in immediate termination of the session

  • Serious matters may be reported to relevant authorities

Your Feedback Matters

If you're not completely satisfied with your session, please let me know during or immediately after your appointment so I can address your concerns right away.

Privacy Policy

Effective Date: May 2025

Your story and personal details are sacred. As we work together, I want you to feel completely confident that any information you share with me is protected and respected. Here's how I safeguard your privacy as we journey together:

Your privacy and confidentiality are fundamental to our therapeutic relationship. This policy outlines how I handle your personal information in accordance with the Privacy Act 1988 (Cth) and the National Code of Conduct for Health Care Workers.

Information I Collect

To provide you with the best possible care, I collect:

  • Your name and contact details

  • Address (for billing or rebates if required)

  • Health history and treatment notes

  • Appointment records

How I Collect Your Information

  • Through the Cliniko booking system

  • Via your digital intake form

  • During our consultation discussions

Why I Need This Information

Your information helps me:

  • Provide safe and effective treatment

  • Track your progress over time

  • Fulfill legal, association, and health fund requirements

Protecting Your Data

Your information is precious, and I protect it through:

  • Secure storage in Cliniko's encrypted, professionally managed system

  • Limited access (only accessible to me)

  • Never sharing, selling, or using your data for marketing without consent

Who Can Access Your Information

  • Only myself (Simone Nicholson)

  • Third-party professional services: Cliniko (practice software) and HICAPS (for health fund rebates)

  • You or your legal representative upon request

Your Rights

You have the right to:

  • Access your records at any time

  • Request corrections or updates

  • Ask for data removal (where legally appropriate)

Contact Me About Your Data

If you have questions or need to access your information: